At Valleys Edge Property & Garden Care, we are committed to protecting your privacy and handling your personal information responsibly. Whether you're requesting a free quotation, contacting us through our website or simply browsing our pages, we want you to feel confident that any information you share with us is treated securely and in accordance with UK data protection legislation.

When you submit an enquiry through our website, contact us by telephone or email, or request one of our services, we may collect personal information such as your name, telephone number, email address, postcode and details about the work you require. We only collect information that is necessary to respond to your enquiry, provide quotations, arrange appointments and deliver our services effectively.

In addition to the information you provide directly, our website may automatically collect certain technical information including your IP address, browser type, device information and pages visited. This information helps us understand how visitors use our website so that we can continue improving its performance, usability and overall customer experience.

Your personal information is used solely for legitimate business purposes. This includes responding to enquiries, providing quotations, communicating with you about your project, arranging appointments, carrying out our services and meeting any legal or regulatory obligations. We will never sell your personal information to third parties and will only share your data where it is necessary to operate our business or where we are legally required to do so.

To help us deliver our services, we may use trusted third-party providers such as website hosting companies, customer relationship management (CRM) systems, email providers and analytics services. These providers are only permitted to process your information on our behalf and must do so securely and in accordance with applicable data protection laws.

We take the security of your personal information seriously. Appropriate technical and organisational measures are in place to protect your data against unauthorised access, loss, misuse or disclosure. While no method of transmitting information over the internet can ever be guaranteed to be completely secure, we continually work to ensure your information is protected using industry-standard security practices.

We will only retain your personal information for as long as necessary to respond to your enquiry, provide our services, meet our legal obligations or resolve any potential disputes. Once your information is no longer required, it will be securely deleted or anonymised where appropriate.

Our website may use cookies to improve your browsing experience and help us understand how our website is being used. Cookies may also be used by services such as Google Analytics or Meta to measure website performance and improve our marketing. You can control or disable cookies through your browser settings at any time, although some parts of the website may not function as intended if cookies are disabled.

Under UK data protection law, you have a number of rights regarding your personal information. These include the right to request access to the information we hold about you, request corrections where information is inaccurate, request deletion of your personal information where appropriate, object to certain types of processing and request that your data be transferred to another organisation where applicable. If you wish to exercise any of these rights, please contact us using the details provided below.

If you have any questions about this Privacy Policy or how your information is handled, please contact Valleys Edge Property & Garden Care by email at [email protected], by telephone on +44 7936 385259, or by writing to us in Cardiff, Wales. We will always do our best to answer any questions and resolve any concerns promptly.

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality or legal requirements. Any updates will be published on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.Valleys Edge Property & Garden Care is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.